Privacy Policy

Your Privacy at a Glance

1. Introduction

joi9 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform at joi9.vip. This Privacy Policy outlines what personal information we collect, how we use it, with whom we may share it, and the rights you have over your data.

We serve players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. This policy reflects our dedication to responsible data handling and transparent practices for every user who registers and plays on our platform.

2. Information We Collect

We collect personal information in several ways when you interact with joi9. The types of data we collect depend on how you use our services and are categorised as follows:

Account Registration Data

• Full name and date of birth (used to verify you are 21 years of age or older)
• Email address and phone number for account communication and verification
• Home address or city of residence within Bangladesh
• National ID or passport number for identity verification purposes

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts and timestamps
• Payment method details such as bKash, Nagad, Rocket, or Upay mobile wallet identifiers
• Bonus and promotional credits applied to your account

Usage and Technical Data

• IP address, browser type, device model, and operating system
• Pages visited, session duration, and in-game activity logs on joi9
• Referral source, click paths, and marketing campaign interactions

3. How We Use Your Information

joi9 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose beyond what is described in this Privacy Policy. Specifically, we use your information to:

• Create and maintain your joi9 account, verify your identity, and confirm you meet the 21+ age requirement
• Process financial transactions, including deposits via bKash, Nagad, Rocket, and Upay, and manage your withdrawals
• Provide customer support, respond to queries, and resolve disputes or complaints efficiently
• Send you account-related communications, important service updates, and promotional offers where you have consented
• Analyse usage patterns to improve our platform, personalise your gaming experience, and develop new features
• Comply with applicable laws, prevent fraudulent activity, and ensure platform security and fair play

4. Sharing Your Information

joi9 treats your personal data with the highest level of confidentiality. We do not sell, trade, or rent your personal information to third parties. We may, however, share specific data with trusted parties under the following limited circumstances:

Service Providers

We engage trusted third-party service providers to assist with platform operations, including payment processing partners, identity verification services, and customer support tools. These providers are contractually bound to process your data only as directed by joi9 and are prohibited from using it for any other purpose.

Legal Obligations

We may disclose your personal information if required to do so by applicable law, court order, or governmental authority. In such cases, joi9 will disclose only the minimum amount of information necessary to satisfy the legal requirement and will, where permitted, notify you of such disclosure.

Business Transfers

In the event of a merger, acquisition, or transfer of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice if your data is subject to a different Privacy Policy as a result of such a transfer.

5. Payment Data and Financial Privacy

joi9 supports local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. All payment-related information is handled with strict financial security protocols. We collect only the identifiers necessary to process transactions (such as your registered mobile wallet number) and do not store full card numbers, PIN codes, or mobile banking passwords on our servers.

All deposit and withdrawal records are maintained for audit, fraud prevention, and responsible gaming compliance purposes. If you suspect any unauthorised financial activity on your joi9 account, please contact our support team immediately at [email protected].

6. Cookies and Tracking Technologies

joi9 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your session and preferences.

Types of Cookies We Use

Essential cookies are required for the platform to function correctly, including session management, login state, and security tokens. Performance cookies help us analyse traffic and user behaviour in aggregate, allowing us to optimise page load times and user journeys. Preference cookies remember your language, region, and display settings so you do not need to reconfigure them on each visit.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of the joi9 platform and you may be unable to access certain features, including account login and deposit functions. We do not use cookies to serve advertising for third-party products.

7. Data Retention

joi9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable laws and regulations. The retention period for different categories of data varies depending on the nature of the data and our legal obligations.

Account data is typically retained for the duration of your account's active status and for a reasonable period thereafter to handle any pending disputes, compliance checks, or legal requirements. Transaction records may be retained for a minimum of five years for financial audit and anti-money laundering compliance. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

8. Data Security

joi9 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data in transit, secure server infrastructure with access controls and regular security audits, firewalls and intrusion detection systems, and staff training on data protection best practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you as required by applicable law.

9. Your Rights

As a user of joi9, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: you may request that we correct any inaccurate or incomplete personal information we hold about you
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations
• Right to object: you may object to our processing of your personal data for marketing purposes at any time
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format

Please note that certain rights may be limited where joi9 has a legitimate interest or legal obligation to continue processing your data. We will always explain the basis for any limitation when responding to your request.

10. Third-Party Links

The joi9 platform may occasionally reference or display content from third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) and payment processors. These third parties operate under their own privacy policies, which are independent of joi9. We are not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

11. Children's Privacy

joi9 is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

joi9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of joi9 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. The most current version of this policy always supersedes any prior versions.